Frequently Asked Questions
How can I get in touch with raesl.lk?
You can reach us through the following methods:
- Phone/WhatsApp: +94 777 125 056
- Or use our Contact Form
10. Are the Rae Elevate desks certified?
Yes, both are certified to meet international safety and environmental standards:
- CE
- RoHS
- RCM
11. What materials are used?
- Frame: Powder-coated steel for stability and durability.
- Feet: Anti-steel or anti-kick designs, depending on the model.
- Lifting Columns: High-quality, two-stage columns with thick tube walls for long-term use.
13. What’s the warranty period?
Both Rae Elevate Lite and Pro come with a 5-year limited warranty, covering:
- Motor failure
- Controller malfunction
- Frame defects (under normal use)
14. Who do I contact for support?
You can contact Rae Connect’s customer service via the support page on Resl.lk, or email us directly at [email protected] . We aim to respond within 24–48 hours.
Are memory presets available?
Yes. Both desks come with a 3-preset memory handset, allowing you to save and quickly switch between your preferred sitting and standing heights.
Are they noisy?
No. The motors operate at a noise level of ≤50 dB, making them quiet enough for shared workspaces and video calls.
Can I adjust the tilt, swivel, and rotation of the monitor?
Yes, the monitor arm offers a tilt range from -60° to -20°, a swivel range from -90° to 90°, and a rotation range from -90° to 90° for customized positioning.
Can I track my order or check its status?
Yes! To track your order, please use the tracking link provided in your confirmation email/Text, or contact us with your order number, and we’ll assist you promptly.
Can I use my own tabletop?
Yes! Both models can support custom tabletops, as long as they fall within the recommended dimensions and weight limit.
Mesh Material