FAQ

10. Are the Rae Elevate desks certified?

Yes, both are certified to meet international safety and environmental standards:

• CE
• RoHS
• RCM

11. What materials are used?

• Frame: Powder-coated steel for stability and durability.
• Feet: Anti-steel or anti-kick designs, depending on the model.
• Lifting Columns: High-quality, two-stage columns with thick tube walls for long-term use.

13. What’s the warranty period?

Both Rae Elevate Lite and Pro come with a 5-year limited warranty, covering:

• Motor failure
• Controller malfunction
• Frame defects (under normal use)

14. Who do I contact for support?

You can contact Rae Connect’s customer service via the support page on Resl.lk, or email us directly at [email protected] . We aim to respond within 24–48 hours.

Are memory presets available?

Yes. Both desks come with a 3-preset memory handset, allowing you to save and quickly switch between your preferred sitting and standing heights.

Are they noisy?

No. The motors operate at a noise level of ≤50 dB, making them quiet enough for shared workspaces and video calls.

Can I use my own tabletop?

Yes! Both models can support custom tabletops, as long as they fall within the recommended dimensions and weight limit.