Height Adjustable Desk

14. Who do I contact for support?

You can contact Rae Connect’s customer service via the support page on Resl.lk, or email us directly at [email protected] . We aim to respond within 24–48 hours.

13. What’s the warranty period?

Both Rae Elevate Lite and Pro come with a 5-year limited warranty, covering:

• Motor failure
• Controller malfunction
• Frame defects (under normal use)

Is it easy to assemble?

Yes. Rae Elevate desks come with a clear instruction manual, pre-drilled tabletops, and labeled components. Most users complete setup within 30–45 minutes.

11. What materials are used?

• Frame: Powder-coated steel for stability and durability.
• Feet: Anti-steel or anti-kick designs, depending on the model.
• Lifting Columns: High-quality, two-stage columns with thick tube walls for long-term use.

10. Are the Rae Elevate desks certified?

Yes, both are certified to meet international safety and environmental standards:

• CE
• RoHS
• RCM

What power input do they require?

Both desks support 110–230V input and come with a 2-meter UK power cable for flexible placement.

What safety features do they have?

All Rae Elevate desks come with:

• Anti-collision detection
• Overheat protection
• Overload protection

These ensure both user safety and product longevity.

Are they noisy?

No. The motors operate at a noise level of ≤50 dB, making them quiet enough for shared workspaces and video calls.

How fast do they adjust?

Both desks adjust at 20mm per second, offering smooth and responsive movement.

Are memory presets available?

Yes. Both desks come with a 3-preset memory handset, allowing you to save and quickly switch between your preferred sitting and standing heights.