Privacy Policy

Effective Date: 16th November 2024

At raesl.lk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, delivery address, and payment details.
  • Non-Personal Information: Includes data such as browser type, IP address, and pages visited on our website.

2. How We Use Your Information

We use your information to:

  • Process your orders and payments.
  • Deliver products to your specified address.
  • Provide customer support.
  • Send promotional offers, updates, or newsletters (if you’ve opted in).
  • Analyze website performance to improve your user experience.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

  • Service Providers: We may share data with trusted third-party services (e.g., payment processors, shipping companies) to fulfill your order.
  • Legal Obligations: We may disclose information if required by law or in response to valid legal requests.

4. Data Protection

We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

  • Remember your preferences.
  • Analyze website traffic and usage patterns.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain website features.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

7. Your Rights

You have the right to:

  • Access and review the personal information we have collected about you.
  • Request corrections or updates to your information.
  • Opt-out of receiving promotional communications.
  • Request the deletion of your personal data, subject to legal and operational obligations.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Phone/WhatsApp: +94 777 125 056

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.