Return & Exchange

At raesl.lk, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

• Eligibility: Items must be returned within 14 days of delivery. To qualify for a return, the item must be:
• Unused and in the same condition as received.
• In the original packaging with all tags and labels intact.
• Non-Returnable Items: Certain products such as perishable goods, custom items, etc. cannot be returned.

Return Process

1. Contact our support team at +94 777 124 056 to initiate the return.
2. Provide your order details and reason for return.
3. Once approved, send the item to:
   97/4a, Negombo Road, Ja Ela
   (Shipping costs for returns are non-refundable and must be covered by the customer unless the return is due to our error.)

Refunds

At Rae Connect, we are committed to delivering high-quality ergonomic products designed for long-term comfort and performance.

Refunds are only applicable in the case of verified manufacturing defects.

We do not offer refunds for:

• Change of mind
• Personal comfort preference
• Posture adjustment discomfort
• Product selection mismatch
• Products that have been assembled and/or used are not eligible for refunds under standard policy.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days, and the amount will be credited back to your original payment method.
• Refunds are only issued for the product cost; shipping fees are non-refundable unless the return is due to a defective or incorrect item.

10. Non-Trial Policy

Rae Connect products are not provided on a trial basis.

We strongly encourage customers to:

• Review product specifications carefully
• Consult our team before purchase
• Visit our showroom (where available) for experience

Exchanges

If you need to exchange an item, please contact us at +94 777 125 056. Exchanges are subject to stock availability.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery with photos and a description of the issue. We will provide a replacement or a full refund at no additional cost.

Our Commitment

While our policies are designed to ensure fairness and consistency, our priority remains customer satisfaction.

We will always strive to support our customers in finding the most suitable solution, within reasonable and fair limits.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

• Phone/WhatsApp: +94 777 125 056

We’re committed to making your shopping experience hassle-free!

Cancellation After Shipment

Orders cancelled after dispatch will incur both the shipping and return shipping costs. These charges will be deducted from the refund.