1. Same day delivery is available for Selected Products and Selected Locations only. Kindly note that the cut off time for placing same day delivery orders is 1pm.
2. Orders for same day delivery will be delivered before 9pm.
3. Goods will only be delivered to the locations within the territory of Sri Lanka.
4. Estimated delivery Period of each item is as follows;
- Colombo and suburb: within 1-2 working Days
- Islandwide Delivery: within 3-5 working Days
Delivery of the items will be based on the availability of the item you have ordered and the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.
Once payment has been made you will receive an email confirming the item you have purchased.
How do I check the status of my order?
1. Once your order is placed you will receive an email with your order details which include the order confirmation number.
- Cancellation of an order will be done due to the non-availability of an item.
- Order cancellation may be done due to wrong product being advertised or wrong price being advertised.
- We accept payments via Cash on Delivery,Bank transfer ,Visa, Master or AMEX.
- Visa, MasterCard payment options are provided through Sampath Bank Powered by Paycorp Payment Gateway
- AMEX payment option is provided through Nations Trust Bank.
- If any clarification is required about the safety on the online payment contact relevant credit card customer center or raesl.lk customer care.What should I do if my payment fails?
In case of a payment failure, please retry ensuring:
- Information passed to the payment gateway is accurate i.e.: account details, billing address, password (for net banking)
- Your Internet connection is not disrupted during the process.
- Verify with the Bank whether your card has sufficient funds to make the necessary payments.
- At the time goods are being delivered to your location we will not accept any item in return or refund any money at the time of delivery.How can I return an item/s if there is a defect or fault in the item?
- Once your order is delivered to your doorstep you shall open and check whether the items are accurate and is in working condition.
- You will be able to return the items according to the terms and conditions of the warranty.
- Once an item is either “Dispatched” or “On-Delivery” or “Delivered” to the Customer, and the Customer changes his/her mind, there would be a delivery charge for the return of the item, and this would be deducted from the Customer’s refund amount.
- Accessories cannot be exchanged and/or refunded after purchase.
- You will be able to return items by visiting the outlet within 7 days of the purchase of the item.
- We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.
- However, all these may change without prior notice.
- Though we strive to give you a great customer experience each time you shop with us, if you are unsatisfied with your purchase, you could exchange the item you have purchased according to our exchange policies.
- Cardholder has the choice of paying starting in 3 months to 60 months equal monthly installments.
- The minimum value on each purchase should be minimum Rs 20,000/- while the maximum total value is up to Rs 600,000/-For more information please visit
- Commercial Bank http://www.combank.lk/newweb/en/personal/cards/interest-free-installment-scheme
- HSBC https://www.hsbc.lk/1/2/personal/credit-card/card-instalment-plan
- Standard Chartered https://www.sc.com/lk/credit-cards/features-and-benefits/installment-plan/
- NTB http://www.americanexpress.lk/personal/cards/offers/esp.html
- Sampath https://www.sampath.lk/en/sampath-credit-card-offers/sepp-with-srilankan-air-lines-31-12-2020
Products have to be returned with the original box and the manuals and invoice in order to claim warranty. Kindly note that Warranty cannot be claimed without these items.